Shipping & Returns
Shipping on Custom Orders
Postage and handling costs for our custom order items are based on the size and quantity of the lampshade and/or lamp base ordered and where in Australia we are shipping to.
Due to the remote location of our business, postage charges are higher than in metropolitan areas (the joys of country living).
The shipping charge includes postage, packaging costs and insurance. We endeavour to keep these costs to a minimum so more people can enjoy our LightenUp products.
If you order two or more shades of different size diameter, it is sometimes possible to pack shades together in one box which will help to keep the shipping costs down.
For custom orders, we will confirm the shipping cost by return email on receipt of your order. However, as a guide please see the details below.
Custom Order Shipping Costs
For lampshades 20, 25 & 30 cm diameter $25.00 per box Australia wide
For lampshades 35 cm in diameter $35.00 per box Australia wide
For drum lampshades 40 cm diameter and 30/40cm diameter empire shades $45.00 per box to NSW, ACT and VIC $60.00 per box to QLD and SA Price on application for other States (postage is determined by your location)
For drum lampshades 45 cm diameter and empire shades 35/45cm diameter Price on application for all States (postage is determined by your location)
Lamp Base Boxes
LightenUp Hand-turned Timber Lampbases $30.00 per box Australia wide
Shipping on Online Store Orders
We take great care to package all items securely. However, as an additional safety measure, we purchase insurance through Australia Post to the value of the item(s) purchased.
If the product arrives damaged, please contact us immediately so we can provide you with the insurance details. You will need to take the damaged package (including both the box and the product) to your local Post Office to make an insurance claim.
Our aim is to ensure that you love your LightenUp lampshade and/or lamp base as much as we do. If you are not completely satisfied with your purchase, please contact us via email or phone within 14 days from the time you receive the goods so that we can work to resolve any issues.
However, please note that we do not provide a refund or exchange for a change of mind (including if the product doesn’t match your decor), so please choose carefully.
We warrant our products under the statutory rights set out in the Trade Practices Act (1974).
We do not offer a refund or exchange for any product that has been used, damaged after delivery, or if an attempt has been made to alter the product or if the product has been dropped or broken.
In regard to care of your lampshade, it is advised not to place your lamp directly next to a window or in direct sunlight where extremes in temperature may affect the product. Take care also if your lampshade is in a room that experiences lots of humidity, for example a bathroom, or near a cooktop in a kitchen.
Our products should last for many years with the right care. If there is an issue we are happy to discuss possible remedies with customers but any such remedies will give regard to the age of the product and adherence to the care guidelines outlined above.