LightenUp Lampshades & Timber Lampbases
The postage and handling cost for a LightenUp custom-made lampshade is based on the size of the shade and where in Australia we are shipping to. Due to the remote location of our business, Australia Post charges are higher than goods posted from metropolitan areas (the joys of country living!). See the table at right (or below if you are in mobile view) for details.
The shipping charge includes postage, packaging costs and insurance. We endeavour to keep these costs to the minimum possible so more people can enjoy our lampshades and lamp bases.
Unfortunately it has been our experience that Australia Post charges can vary significantly as sometimes their computer system requires our boxes to be cubed (which costs more) and at other times not. It is therefore difficult for us to know exactly what the postage cost will be so we have averaged this out when determining what cost to pass on to customers.
Note if you are ordering two or more shades of different size diameter, it is sometimes possible to pack shades together in the one box which will help to keep the shipping costs down.
If you are purchasing a ready-made shade from our on-line store the shipping cost will be calculated at the time of check-out.
The postage insurance is to the value of the lampshade and/or lamp base. If the product arrives damaged, please contact us immediately so we can provide you with the tracking and insurance details. You will need to take the damaged package (including both the box and the product) to your local Post Office to make an insurance claim.
If for any reason you are not completely satisfied with your purchase please contact us via email or phone within 14 days from the time you receive the goods so that we can work to resolve any issues.
We want to ensure you love your LightenUp lampshade or base as much as we do but please note we will not provide a refund or exchange for change of mind, nor for any product that has been worn, used, damaged after delivery, or if an attempt has been made to alter the product or if the product has been dropped or broken.