LightenUp Lampshades & Timber Lampbases
The postage and handling cost for a LightenUp custom-made lampshade is based on the size of the shade and where in Australia we are shipping to. See the table at right for details.
Note if you are ordering two or more shades of different size diameter, it is sometimes possible to pack shades together in the one box which will help to keep the shipping costs down. Unfortunately due to the remote location of our business, Australia Post charges are higher than goods posted from metropolitan areas.
If you are purchasing a ready-made shade from our on-line store the shipping cost will be calculated at the time of check-out.
The shipping fee includes insurance to the value of the lampshade and/or lamp base. If the product arrives damaged, please contact us immediately so we can provide you with the tracking and insurance details. You will need to take the damaged package (including both the box and the product) to your local Post Office to make an insurance claim.
If for any reason you are not completely satisfied with your purchase please contact us via email or phone within 14 days from the time you receive the goods so that we can work to resolve any issues.
We want to ensure you love your LightenUp lampshade or base as much as we do but please note we will not provide a refund or exchange for change of mind, nor for any product that has been worn, used, damaged after delivery, or if an attempt has been made to alter the product or if the product has been dropped or broken.