Your FAQs Answered

Ok Lamp lovers here we answer some more of the most frequently asked questions (FAQs)

  1. Where do I find your LightenUp Price list and Postage costs? Just click ‘CUSTOM ORDER A LAMPSHADE’ on the website's home page, and voila... within the drop down menu you will see the Price list and Shipping tabs. Click to get all the details.

  2. Why do you have different price categories for each size lampshade? Our price list is divided into 3 categories - A, B and C. Category A fabrics are our least expensive but just as beautiful as fabrics in categories B or C! Our pricing system is based on cost per metre; there is a huge variation in fabric prices. We want everyone to be able to find a fabric you love at a price that suits your budget.

  3. How do I pay for my custom order? Once you complete the online custom order form, we'll send you an email confirming your order. Following this my sister and LightenUp accounts manager, Sue, will email you with our bank details so you can easily pay by direct deposit. If you prefer to use a credit card, just pop this request in the ‘notes’ section of the order form, and we'll be in touch to arrange this.

  4. What happens next? We get busy! Once your order has been confirmed and payment received, we place you in our LightenUp lampshade queue. We then check our fabric stocks and if required, order in your desired fabric. We allow a six week timeframe to hand-craft your lampshade but we try really hard to get it to you ASAP! Once your lampshade is completed we will send you a sneak peek pic so you can get excited! An email with the AustPost tracking details will follow a few days later, and then finally your LightenUp lampshade, hand-crafted with love.

Phew... lots of info, but hope this helps! Let us know if you're in the market for a ‘LightenUp Lamp Revamp’ as that’s our specialty!

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