Your FAQs Answered

August 12, 2020

Ok Lamp lovers here we answer some more of the most frequently asked questions (FAQs)

Where do I find your LightenUp Price list and Postage costs?
Just click ‘CUSTOM ORDER A LAMPSHADE’ on the website’s home page, and voila… within the drop down menu you will see the Price list and Shipping tabs. Click to get all the details.
Why do you have different price categories for each size lampshade?
Our price list is divided into 3 categories – A, B and C. Category A fabrics are our least expensive but just as beautiful as fabrics in categories B or C! Our pricing system is based on cost per metre; there is a huge variation in fabric prices. We want everyone to be able to find a fabric you love at a price that suits your budget.
How do I pay for my custom order?
Once you complete the online custom order form, we’ll send you an email confirming your order. Following this my sister and LightenUp accounts manager, Sue, will email you with our bank details so you can easily pay by direct deposit. If you prefer to use a credit card, just pop this request in the ‘notes’ section of the order form, and we’ll be in touch to arrange this.
What happens next?
We get busy! Once your order has been confirmed and payment received, we place you in our LightenUp lampshade queue. We then check our fabric stocks and if required, order in your desired fabric. We allow a six week timeframe to hand-craft your lampshade but we try really hard to get it to you ASAP! Once your lampshade is completed we will send you a sneak peek pic so you can get excited! An email with the AustPost tracking details will follow a few days later, and then finally your LightenUp lampshade, hand-crafted with love.

Phew… lots of info, but hope this helps! Let us know if you’re in the market for a ‘LightenUp Lamp Revamp’ as that’s our specialty!

Custom Orders are Closed
but...our On-line Shop is Open!

Farm life is busy and the days just never seem long enough. I’m sure many of you feel the same!

Therefore, in order to maintain some level of sanity (!) our custom order lampshades are available for limited periods only throughout the year. We will advise the opening dates over social media, or if you are subscriber to our newsletter, you will receive advance notice. It has been an extremely hard decision to make, we hope you understand.

The good news is that our On-line Shop is open 24/7! Here you can access a range of our beautiful lampshades and lamp bases throughout the year.

If you have a gift voucher (lucky you!) this can be used at check-out in our on-line shop, or you can redeem as a custom order when we re-open these.

Remember… sign up to our newsletter from our homepage if you would like advance notice of custom order opening periods, new products in the shop and little tips and tricks!

Thank you again for all your support! It’s fabulous to know that so many of you are happy to support our little bush business.

Vanessa & the LU team X

Lampshade Size

If you are unsure of the shade size you require, please click through to our blog post for some helpful information about how to choose the right size shade.

Lampshade Types

Table and Floor Lamps

A table lampshade sits on a lamp base which is placed either on a table or sits on the floor if the base is tall. The light fitting sits at the bottom of the shade.

Ceiling Pendant

A pendant lampshade is where the shade hangs from a light fitting on the ceiling, usually above a dining table or kitchen bench. The light fitting sits at the top of the shade.

Lampshade Shapes

Drum Lampshades

Drum lampshades are the most popular as the shape is contemporary and suits many different decor styles.

A drum shade is basically a cylinder that has the same diameter measurement across the top of the shade as the bottom.

Tapered / Empire Lampshades

Empire or “tapered shades” are more traditional. The diameter measurement of the top of the shade is smaller than the measurement at the bottom, creating a tapered effect.

We offer three different sized Empire shades.